Black Friday sales have come and gone for another year, and I've had both good and bad experiences this year. This prompted me to consider the best customer experience (CX) for e-commerce shopping and product delivery in 2022.

Advances in machine learning, natural language processing, and other technologies have spurred the emergence of AI, which has the potential to disrupt a wide range of businesses and fields.

Digital operations are the use of digital technologies to improve the performance and efficiency of corporate operations. This may include the use of digital tools and platforms to automate and optimise operations, improve decision-making, and improve customer experiences.

Property management, real estate development, building management, energy management, security, maintenance, and tenant services are just some of the areas that could benefit from the application of AI.

Every business needs to gather, process, access, communicate, report, and keep information safe. Information technology is a key part of doing all of these things. So, keeping an eye on information technology is important for good corporate governance.