Governance for digital operations

Digital operations are the use of digital technologies to improve the performance and efficiency of corporate operations. This may include the use of digital tools and platforms to automate and optimise operations, improve decision-making, and improve customer experiences.

To implement appropriate governance mechanisms for digital operations, IT departments and technology infrastructure should prioritise the following critical areas:

• Creating and implementing strong policies and procedures for the use of digital technologies, including guidelines for data management, security, and compliance.

• Establishing clear roles and responsibilities for the administration and use of digital technologies, as well as identifying the essential processes and decisions involved in digital operations.

• Implementing governance frameworks, such as steering committees and decision-making frameworks, to ensure that digital activities are aligned with the organization's goals and objectives.

• Investing in the technologies and infrastructure required to enable digital operations, such as data management systems, analytics tools, and AI algorithms.

• Providing frequent training and instruction to the employees to ensure that they have the skills and knowledge required to support digital operations.

• Monitoring and measuring the performance of digital activities, and making adjustments as needed to improve their effectiveness and efficiency.

• Engaging with stakeholders like as customers, regulators, shareholders, and trade associations.